16th April 2022

• a. You have the right to be treated with dignity, respect, and with the highest standards of care, in accordance with the professional standards of the BACP (British Association of Counsellors & Psychotherapists).
• b. Therapy and coaching cannot begin until you have submitted your online registration form and agreed to these terms and conditions.
• c. Anything discussed during our sessions, or submitted as part of your online coursework, will be treated with upmost confidentiality. All possible measures are taken to ensure the security of your data, including storing minimal personal information online (mostly contact information), and using securely stored minimal hand-written case notes (at my home address) for material of a more sensitive nature. I use hand-written notes for the purposes of storing sensitive data as it is more secure than holding such information online.
• d. I use the most up to date and security-conscious websites for storing your personal data, encrypting information wherever possible. Despite these measures, absolute security of your information cannot be guaranteed.
• e. Your financial data is securely held by my payment provider, Stripe. I do not hold any record of your payment cards or financial details.
• f. You are welcome to view any data stored about yourself, including hand-written case notes, and copies of this information will be supplied to you within a reasonable time period following any request made (usually within 28 days).
• g. Your personal information and any data will be automatically securely disposed of 12 months after you have completed therapy or coaching or ended an online course – or within 14 days of your request to action the same disposal.
• h. You are welcome to rearrange or cancel any booked appointment up to 24 hours prior to your scheduled session.
• i. Therapy & coaching sessions are held online, via Zoom. Full payment for sessions is due 24 hours before your scheduled appointment time. Please note that if payment is not received, your session will automatically cancel, and no refunds will be given.
• j. If booking a package of 6 or 10 inclusive sessions, the same notice period of 24 hours is required for any rearranged appointments. If deciding to cancel remaining sessions after beginning your block package, you will be refunded for any remaining sessions, minus the discount you have received, and considering any cancellation period as per these Ts & Cs.
• k. Samantha Coleman Transformations (SCT) will offer a refund or alternative appointment under the following circumstances:
  • i. SCT network or technical failures which prevent a session from going ahead, excluding any network or technical failures of the client (you).
  • ii. SCT cancellations or rescheduling of appointments.
  • iii. In exceptional circumstances at SCT discretion.
• l. If you have provided a mobile phone number when registering or making a booking, you will receive text reminders and confirmation of any appointments regardless of whether you ticked your consent to be contacted by mobile phone for therapeutic reasons. You will not be contacted by text for any other reason unless you have consented.
• m. SCT requires the minimum of an email address to contact you.
• n. Confidentiality is one of the most important components between a client and therapist. Successful therapy or coaching requires a high degree of trust with highly sensitive subject matter. I will not disclose anything that we discuss to any third party without your “Informed Consent”.  Sometimes, however, you may want me to share information or give an update to someone on your healthcare team, or someone supporting you. If you have consented to this, I will reach out to third parties with your consent, and without your consent in the event of a serious emergency where it is not possible for me to secure such informed consent. I will also discuss your case with third parties when required to do so by law, as outlined below, and would always seek your permission and consent before doing so wherever possible. Certain laws and professional ethics require disclosure without consent in the following circumstances:
  • i. Suspected child abuse or the abuse of a vulnerable adult if such abuse is likely to be current, active, and not under the radar or care of authorities.
  • ii. If you are threatening serious bodily harm to yourself or another person(s), I must notify the appropriate authorities. If you intend to harm yourself, I will make every effort to enlist your cooperation in ensuring your safety. If you cannot cooperate, I will take further measures without your permission, as far as I am able, to ensure your safety.
  • iii. If you disclose any acts of terrorism whether historic, current, or planned, I must notify the appropriate authorities.
• o. These terms & conditions are only applicable in the UK where I am registered and regulated to a high professional standard. If you are obtaining my services outside the UK, you do so with the full understanding that any services provided are not protected by any regulatory standards or professional bodies in your own country of residence (or the country from which you receive online therapy, coaching, or online courses).